Website Terms and Conditions
When you access the Website we will take it that you have accepted the Terms and Conditions. If you do not agree with the Website Terms and Conditions, then please don't access or use the Website.
Please note that the Website is intended for use by residents of the United Kingdom whilst in the United Kingdom only. It is not applicable to people of other countries because the law in other countries may restrict the distribution of the information and products on the Website. Just so we're clear, none of the information on the Website is an offer to contract.
We may change the Website Terms and Conditions at any time by amending this page. You should check this page from time to time to make sure you know the latest Website Terms and Conditions, as they are binding on you.
The Website is provided by Esprit Healthcare Ltd ('Esprit') a private company limited by shares, incorporated in England and Wales under company number 12718019.
Services and Products
Our Services and Products
Esprit will take all reasonable care to ensure that what we say about our Services and Products is correct at the time when we upload the information to the Website. However, please note that:
1. All items are subject to availability; we will inform you as soon as possible if anything you have ordered is not available and we may offer you alternatives, which you'll be free to accept or refuse;
2. The images on the Website are for illustrative purposes only and items may vary slightly from those images;
3. The packaging of products may vary from that shown on the Website;
The Order Process
We may from time to time offer promotional discount codes or special offers which may apply in respect of any, or certain specified purchases made through the Website. The conditions of use of any discount code will be specified at the time it is issued and may include limitations. We may withdraw or otherwise amend any special offers or discounts at our discretion.
Our shopping pages will guide you through the steps you need to take in order to place an order with us. Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each page of the order process.
If we are unable to supply you with a service or a product, for example because that product is not in stock or no longer available we will inform you of this by e-mail and we will not process your order. If you have already paid for the service or a product, we will refund you the full amount including any delivery costs charged as soon as possible.
How to Pay
During the checkout process, you will be asked to enter payment details. You can only pay for our services or products using the methods shown on the checkout pages.
Payment for our services or products and all applicable delivery charges is in advance. We will not charge you until we dispatch your order.
When you purchase a subscription, you will be charged monthly, and payment will be deducted from your credit/debit card based on the subscription duration and frequency that you have select.
Some subscription may auto-renew at the end of the duration. If you don't want to renew a subscription you can cancel it at any time unless you have subscribed to a yearly contract. In either case we require one month's notice of termination.
Use of Website
Esprit will try to ensure that the Website is accessible for 24 hours a day but will not be liable if, for any reason it isn't. Esprit will have the right to suspend access to or withdraw the Website temporarily or permanently and without notice. Esprit will not be liable for any loss or damage arising in contract, tort or otherwise if the Website is unavailable or suspended for any reason.
The information contained on the Website is provided for information purposes only and Esprit will use reasonable care and skill to ensure that it is accurate at the date of publication. However, because of the nature of the Internet, there may be circumstances in which errors occur within the information. Consequently, Esprit makes no warranty or guarantee as to the accuracy of any information on the Website and cannot accept liability for any errors or omissions within it.
Reliance on Information Posted
It is not our intention that anything posted on the Website amounts to advice on which anyone should place reliance. Esprit accepts no responsibility or liability arising from any reliance placed on such materials by you or by any third party who may be informed by any of its contents.
Esprit will take all reasonable steps to ensure that any information you provide is kept secure, but please remember that, because of the nature of the Internet, if you email us your email could be read by someone else before it reaches us and is not necessarily private, so we suggest that you do not include sensitive information such as health information or banking details in an email. There is no guarantee that any emails that you send to us will be received by us.
We process information about you in accordance with our Privacy Statement. When you give us information, you promise us that it is accurate.
Esprit shall not be liable for any loss of use, profits, savings or data or any indirect, special or consequential damages or losses, whether such losses arise in contract, negligence or tort, including without limitation, any losses in relation to your use of, reliance upon or inability to use the Website.
Esprit cannot warrant that the Website is free of viruses or technical defects of any description, and accepts no responsibility for any technical problems arising from your use of the Website.
We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of the Website or to your downloading of any material posted on it or on any website linked to it.
Trademarks, Copyright and Other Intellectual Property Rights
The Esprit name and logo are registered trademarks of Esprit Healthcare Ltd which claims trademark rights in the name and logo. Esprit owns the copyright and all other intellectual property rights existing on or within the Website. All such rights are reserved and you may not reproduce the logo without Esprit's written consent.
You are not permitted to download, print, redistribute or extract any information from the Website other than for your personal, non-commercial use and not for any purpose that damages our reputation or takes advantage of it.
You are not permitted to modify or in any way change information available on the Website. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
Linking to the Website
You may link to the Website, provided you do so in a way that is fair and legal does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
The Website must not be framed on any other website, nor may you create a link to any part of our website other than the Website. Esprit reserves the right to withdraw linking permission without notice. Our status (and that of any identified contributors) must always be acknowledged as the authors of material on the Website.
Data Protection and Privacy
Any personal information you supply to Esprit via the Website will be treated in accordance with the Data Protection Act 1998 and the Privacy and Electronic Communications Regulations 2003.
You will find more information about how we use your personal data, and cookies in our Privact Statement.
Links from the Website to other websites
Esprit accepts no responsibility or liability to any third party for the content or accuracy of any information or materials posted by you onto the Website or for any information posted on external websites. Esprit retains the right to remove any information or materials posted by you on the Website if such information or material is or is likely to be offensive, illegal, harmful, or threatening and / or belongs to someone else.
Do not try to attack the Website
Do not misuse the Website by knowingly introducing viruses, trojans, worms or other material which is malicious or harmful. Do not attempt to gain unauthorised access to the Website, the server on which the Website is stored, or any server, computer or database connected to the Website. If you do you may commit a criminal offence under the Computer Misuse Act 1990 or other regulations. We may report our suspicion of any such offence to the relevant law enforcement authorities and we will fully cooperate with those authorities by disclosing your identity to them or by helping them to identify you. We may take legal action against you ourselves.
Making a Complaint
Esprit aims to provide the highest standard of service to every customer. If our service does not meet your expectations we want to hear about it so we can try to put things right. All complaints we receive are taken seriously. Following the below steps will help us to understand your concerns and give you a fair response:
Telephone contact is often the most effective way to resolve complaints quickly. Please contact our Customer Service team at firstname.lastname@example.org. Any written correspondence should be headed 'Complaint' and you may include copies of supporting material.
Problems after you use the Website
We will not be liable for any loss or damage caused by malicious or harmful material that may infect your computer, your computer equipment, computer programs, data or other proprietary material as a result of your use of the Website or as a result of you downloading any material posted on them or downloading any material from any website linked to them.
Esprit has established the Website in England. We have chosen the laws of England and Wales to apply to the Website and for any dispute to be heard by the Courts of England and Wales. However, Esprit recognises that you are free to choose the laws and jurisdiction of Scotland or Northern Ireland if you are resident there and wish to do so.